1. Return period:
Products are allowed to be returned within 14 days of purchase. Please keep the original invoice.
2. Product condition upon return:
Products must be in their original condition, Unopened and unused. As products that have been opened or used cannot be returned, Due to its personal and healthy nature.
3. Return process:
To start the return process, You must contact customer service via email info@lavie-natural.com or phone 77715288. You will be provided with return instructions and a return address for the products.
4. Return shipping costs:
The customer bears the shipping costs when returning products. Unless you receive a damaged or wrong product.
5. Refunds:
After receiving and inspecting the product, The customer will be notified of the decision to approve or reject the return request. If approved, The amount paid will be refunded via the same original payment method within a specified period.
6. Products excluded from return:
Some products, such as promotions or limited products, cannot be returned. This will be stated upon purchase.
We hope that this policy provides clarity and transparency to our valued customers. We are committed to providing the best possible service. For any additional inquiries, Please contact our customer service.
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If you need further clarification or assistance, please do not hesitate to contact us via email info@lavie-natural.com or phone 77715288